Terms & Conditions

Customer Service

Throughout the year, orders are collected and processed together to meet higher minimums and minimize shipping and import costs.  These savings can then be passed on to you.

We accept Visa, MasterCard, PayPal, E money as well as cash and Interact at our retail location.

Order Processing and Shipping

Orders will be processed in the order in which they are received. We do not have an option for rush orders. Additions to orders will no longer be possible, as payment is now taken at the time of ordering – not shipping.

If there is any damage or error with your shipment, please contact us within 14 days. Include a description of the problem, and take pictures if possible. This information will help us improve our system of processing orders. See Returns and Policies page for full details.


Out of Stock Items

Every effort is made to ship your order complete. If an item is out of stock and that product is expected to arrive shortly, your order may be held so that it will ship complete. If it is an item that is expected to be out of stock for an undetermined amount of time, your parcel will leave without the item and you will be reimbursed for the item. Please reorder out of stock items. Larger quantities of product may require lead times.


Picking Up Orders

Allow up to 24 hours and call prior to picking up.

On-line orders are processed and shipped directly from the retail store.


Pricing and Taxes

Customers in Ontario, New Brunswick, Nova Scotia, Newfoundland and Labrador will be charged 13% HST on products and freight as required by Canadian law. See the government website www.ccra.gc.ca for further details.

Changes in pricing and availability are at our discretion, and may be updated without notice. Sizes and weights quoted are approximate. We reserve the right to limit quantities that you may buy, and we reserve the right to cancel an order at our discretion.

Prices are in Canadian Dollars.


Disclaimer

Use of and orders placed on this website are governed by the laws and the courts of the Province of Ontario, and applicable laws of Canada. Uses are also responsible for complying with these laws.

Every effort has been made to ensure the content on this site is current and accurate, but no guarantee is made that the content will be error-free at all times. When a mistake is found, we will correct and notify affected users if necessary.

It is your responsibility to determine the suitability of any product for your intended use, as ”your company” cannot control the use of its products or possibly test every possible combination or formulation that can be made with the variety of products we offer. ”your company” makes no warranties, expressed or implied, that extend beyond the description contained within this site and shall not be held responsible for any damages to property or for any adverse physical effects including bodily harm or injury caused by insufficient knowledge or improper use of a product.

Variations in consistency or typical colour of a fragrance appear from time to time when the manufacturer must alter formulations to comply with regulations, and this is beyond our control. Testing of product in your application is necessary part of soap making and strongly recommended.